By ordering from Hayley's Home Bakery, you acknowledge that you understand and agree to the following policies and disclosures.

All of HHB's Products are subject to the following Terms and Conditions.

Ingredients

All Products may contain, or come into contact with, soy, wheat, dairy, nuts or other allergens.

It is the responsibility of the Customer to inform me prior to the confirmation of their booking of any allergy issues. It is the responsibility of the Customer to inform their guests of all allergy information and accordingly the Supplier will not be held liable for any allergic reaction resulting from consumption of the cake.

All products are made to be eaten on the day of the celebration.

Order Quotations

All order Quotations are valid for 30 days from the date of issue. Once a deposit is paid, your Quotation will not change.

Orders

We prefer orders to be placed 3-4 weeks in advance to ensure availability. We will, however, endeavor to accept short notice orders where availability allows.

Any products ordered from a picture or photo of a product produced by another business can only be reproduced by us as our interpretation of that product and will not be an exact reproduction of the product in the picture or photo.

Payments

All payments are to be made by Zelle transfer to hayleyshomebakery@gmail.com or by card through Square.

Deposits

A non-refundable deposit of 20% is required at the point of order confirmation. Please see the "Premade Order Process" and "Custom Order Process" sections for more information.

The deposit becomes non-refundable if order is cancelled four (4) days or less before pickup or delivery.

Unforeseen Circumstances

Where we cancel the booking due to illness or any other unforeseen circumstance that affects the ability to deliver the ordered Product, the deposit will be refunded within seven (7) days of notification to the Customer.

Final Balance Payments, Pickups, & Deliveries

The balance is due three (3) days before scheduled pickup or delivery.

If paying by Internet transfer, the money needs to be received before the Product is exchanged.

It is the responsibility of the Customer to check the state of the Product before exchange. Once the item has been exchanged, the Customer is responsible for damages and safely storing the Product to achieve best results for taste and quality.

Delivery is charged at $0.49 per mile round trip.

A delivery date and time will be agreed by both parties, and if the customer is not at location at this time and date, and we are not able to contact the customer, the product will be transported back with our premises and it will be the customer’s responsibility to collect the product.

Pickup is in Downtown Jeffersonville, IN 47130.

Publication

We reserve the right to use all photographs, video, and other content of the order for advertising purposes unless otherwise requested and agreed upon mutually.

Postponement

If, for any reason the event is required to be postponed, please contact me immediately. The new date proposed will be subject to availability.

Cancellations & Refunds

The deposit becomes non-refundable if order is cancelled 4 days or less before pickup or delivery.

Orders are non-refundable except for under the following circumstances: The customer contacted me regarding their concerns within 24 hours of pickup or delivery, and the product was returned within 24 hours of the product pickup or delivery time. This allows me to inspect the product, confirm the customer's concern, and make necessary adjustments.

Custom Order Process

Custom orders must be placed on the HHB website.
Once you place your order, HHB will receive it and confirm availability.
If there is no availability, HHB will contact you to see if there is flexibility and reschedule it. If there is no flexibility, the order will be declined.

Premade Order Process

Refund Policy

Changes To Orders

If you wish to make changes to your order, I must be notified 4 days before your pickup or delivery date.
Changes will be reviewed on a case by case basis and are not guaranteed.
Changes to your order may come at an additional price and must be paid accordingly.

Order Abandonment

In the event that you do not make your pickup time and do not respond to contact attempts, your order will be considered abandoned.
HHB reserves the right to place abandoned orders for resale.

Allergen Notice

Hayley's Home Bakery

From the Shop

Custom Orders

My Story

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